Bacon have blown me away. Not only did they respond quickly to my initial request for a consult, Johnny went out of his way to allow us to kick the can down the road a bit further on our 17 year old air conditioner without guarantee of a future sale. Serious customer first attitude. Today I was happy to have them replace my unit when they managed to come in at the second to lowest quote despite being much more professional and confidence inducing than a couple of others.Also, it pains me to say this, but many trades have yet to catch up on modern technology. Bacon is an outlier. They use email, PDFs, photos, and text messages more effectively than anyone else I've had work on my home. It's not a prerequisite for a good trade company, but boy is it refreshing and convenient.Update for July 2020Bacon just came by and did my annual inspections. These guys are still the best. Respectful, clean, efficient, and providing good advice on maintenance that is driven more by my needs than bringing in extra money. I will continue to recommend Bacon to everyone that asks.Update for August 2021Bacon is still at it! Clint came by today and was one of the nicest and knowledgeable plumbers I've had the pleasure of working with. Keep it up!
I was pleased with my experience with Bacon plumbing. I checked 2 other companies that were recommended to me and a Bacon was the most affordable. Both the phone people and the plumber who came to my house were professional and pleasant. He quickly cleared the clog in my drain. I am very pleased that they guarantee their work for 30 days. I would definitely use them again and recommend them to friends and family.
Andrew was awesome and did a thorough job. He performed the work exceptionally well and provided details with pictures as well as showing me what is happening with a number of outlets tripping to ensure it is within spec. He also installed the surge protector circuit breaker panel unit as well(recommended). Very pleased with the work he did, great Job, Andrew! Enjoyed a great conversation with him, too!
I wanted to take a minute out of my day to praise Bacon, the manager William, and the tech Keith! I had a question about my system that was installed last year, William told me he would send his best tech Keith out to take a look, and they definitely delivered! Keith was extremely friendly and knowledgeable, polite, courteous, and just all around amazing. I am so glad we purchased a system with Bacon because you guys ROCK! Thanks for your top notch customer service! It speaks volumes!
Steven is extremely knowledgeable, experienced and personable. He was thorough and answered all our questions. He did not attempt to sell us something we did not need and provided a reasonable quote for the recommended work. Glad we have the Family Plan with Bacon as all work is covered under warranty. All the contractors I have met with Bacon speak highly of the family friendly company, which is great to hear. It definitely resonates and shows Bacon cares about their people and customers. Thank you, Steven....and thank you, Bacon!
Plumbing, Heating, Air, Electric and Roofing Service in Rockwall, Serving the Dallas Metro
Find Out Why Everyone Loves Bacon!
At Bacon, we take pride in delivering exceptional service and customer care. Our professional and reliable technicians provide upfront, flat-rate pricing before starting any work and we guarantee high-quality, on-time services with a labor guarantee.
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Friends & Family Membership
Take advantage of yearly savings! At Bacon, we treat every customer like family, and we think our family deserves the best deals on our home services. By signing up to join our Friends and Family Membership, you won’t have to worry about protecting your home again.
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